Article Word on the Street: Discover What Our Amazing Customers Are Saying By Probuilt Staff October 10, 2022

While we are not ones to necessarily toot our own horns, we do take great pride in the work we do and how that translates to the utmost in customer satisfaction. Every single day we are out there, rolling up our sleeves and wiping the sweat off our brows in order to deliver the best in outdoor swimming pools and outdoor living products. It’s what we do. It’s what we love. It’s what you deserve.

Every now and again, we hear from some of our beloved customers who tell it like it is. We’ll take the good, the bad, and the ugly. We’re not perfect and would never presume to be. However, what sets us apart is the desire to continually be #1, learn from any mistakes, and consistently raise the bar on what the best in customer service and products should be. That’s how we operate, and it is a position from which we will never waver.

We couldn’t do what we do without all of our amazing team members. Everyone throughout the company has an important role to fill. No matter the task at hand, though, we all keep our eyes on delivering the best in customer service. If you’re not happy, then we’re not happy.

So, that being said, we wanted to share a few customer comments from our collection. These mean the world to us. We simply wanted to share them with you. We believe the truth is always in the outcome, so if any of these inspire you to contact us for YOUR outdoor living project, we will be happy to be of service.

Review #1: Wendy

When Wendy wanted to get a backyard swimming pool, she made sure to diligently do her homework. Even after interviewing at least five other pool builders, she still did not feel as if she had found the right company for the job. When she met our owner, Chris Oswalt, however, her world changed.

“Chris and the project managers at Probuilt Pool & Patio know the pool systems and set-up very well,” expressed Wendy. “As a result, I was confident they would be trustworthy and knowledgeable before the project even began. When Chris came out, he was honest about pricing and advised me on the things to look for and understand prior to the installation.”

Due to Chris’ upfront nature, Wendy felt confident in her decision to have Probuilt Pool & Patio do the work.

“Now my kids enjoy the pool, and I’m very thankful we decided to do the project,” assessed Wendy. “I would recommend Probuilt Pool & Patio to anyone looking for an honest and hardworking company.”

Wendy also indicated because of the fine work done by Probuilt Pool & Patio, she intends to have us install a fireplace and an extended patio. We love making outdoor living dreams come true.

Review #2: Gary and Patricia

Gary and Patricia were beyond thrilled with the work done by Probuilt Pool & Patio. They appreciated the fact we answered all of their questions upfront, completely, and honestly. We were also there for them throughout the entire installation process to continue answering any questions they had. But their satisfaction with the work went beyond that part of the equation.

“Probuilt also had great design ideas that were incorporated into the project we used,” Gary said. “Eddie’s crew was fantastic on the dig and the retaining wall. They are the best in the business when it comes to building retaining walls.”

Additionally, Gary and Patricia were in awe of the artistic approach Alonzo and his crews take to their concrete work.

“It is simply amazing,” Gary beamed. “They are also meticulous in cleaning up the work area and getting any dust or rock off the street.”

Gary and Patricia were extremely happy with the crew that installed their automatic pool cover, as well, and were impressed by the folks who hauled away the excess dirt.

“This was an excellent job done by the whole team,” Gary indicated. “We definitely recommend Probuilt Pool & Patio and would use them again.”

Review #3: Derek

"If interested in a pool, I would recommend Probuilt Pool & Patio,” said Derek. “Chris and his team were great to work with throughout the process. I felt like he did a great job of keeping me in the loop with progress. Once the project started, Team Eddie and his crew were great to work with, and I felt they knew exactly what we wanted to accomplish.”

Derek also expressed great appreciation for Alonzo, whom he deemed as one of the best when it comes to the art of concrete pool decking.

“He is very efficient and extremely detailed,” emphasized Derek. “He was absolutely worth the wait. Every aspect of Probuilt Pool & Patio is allowing us to “Live Life at Its Best.”

There you have it. The people have spoken. However, we intend to work even hard to perfect our craft, improve upon our customer experience, and win your trust by making excleence a habit, not an act.

Contact us today (https://probuiltpatio.com) to get started on your outdoor paradise project. Browse our selection (https://probuiltpatio.com/products/pools) of inground fiberglass backyard swimming pools and let’s get the fun started! Let us show you how outdoor backyard dreams really do come true. We will be happy to be your poolside company.